By purchasing product on this website, you agree to our refund and return policy. Because our products are cosmetic in nature, and because customer safety is our top priority, we do not accept refunds for products that have been opened from their original packaging. 

If your product arrives damaged or defective, please email us at hello@dew.co to set up an exchange. In order to receive an exchange, you must send us a photo (or video if required) of the product and the associated damage.

For general returns of unopened products, a return ticket must be opened within 24 hours of delivery (based on available tracking info) - note that refund/exchange requests made after this time period will not be accepted. To return an item, you must ship the product back to us in its original, unopened packaging without any damage or tampering. The customer will be responsible for paying for return shipping back to us. We strongly recommend using a tracked service, as we are not responsible for return packages that get lost, stolen or damaged. All returns of unopened products will be subject to a 25% restocking fee, deducted from the total refund owing. 

FOR RETURNS OF ITEMS PURCHASED BY OTHER RETAILERS: If you wish to return an item purchased from Antrhopologie, Ipsy, The Jilly Box, Boxycharm, FabFitFun, or any other retailer other than our website, you must contact the specific retailer where your order was made for returns/exchanges/refunds.

PAO Policy: we will not accept returns or exchanges if your order was delivered more than 30 days prior to your return/exchange request date.